This Privacy Policy explains how StarTech Networks(“we,” “us”) collects and uses information within FieldSync Pro, our internal application used by our employees and contractors to manage scheduling, attendance, and field operations. FieldSync Pro is not a consumer product and is not offered to the general public.
Information we collect
- Account information — name, email address, mobile phone number, employee/contractor ID, role, and assigned program/project, provided by an administrator when your account is created.
- Time & attendance data — clock-in/clock-out times, shift assignments, breaks, and related records you create while using the app.
- Location data — when you clock in or out, the app uses your device location to verify you are within an assigned job-site geofence. Location is captured at punch events and during an active shift for attendance verification.
- Device & usage data — basic device information (model, operating system, a device identifier) and log information used for account security, session management, and to operate the service.
Location data in the mobile app
The FieldSync Pro mobile app (available on Google Play and the Apple App Store) collects location data to support attendance verification and workforce safety. We want to be explicit about when and how location is used:
- At clock-in and clock-out — a one-time precise location capture verifies you are at your assigned job site.
- While clocked in to an active shift — with your permission, the app collects location data periodically, including when the app is in the background or closed, to maintain live location visibility for your supervisors during your working shift. This supports attendance integrity and worker safety at field job sites.
- Never off shift — background location collection starts only after you clock in to a shift and stops when you clock out. We do not track your location outside your working hours.
You control location permissions in your device settings. Declining background location does not prevent you from using the app, but clock-in/out still requires location while the app is in use, and your employer’s attendance policies may apply.
Mobile app permissions
- Location (precise; foreground and background) — job-site verification at punch events and live location during active shifts, as described above.
- Camera — optional, for uploading receipts and work-related photos.
- Notifications — schedule changes, approvals, and operational alerts.
How we use information
- To operate scheduling, time-tracking, attendance verification, and payroll-related workflows.
- To send account and operational notifications (see “SMS notifications” below).
- To secure accounts, prevent fraud (e.g., location/attendance integrity checks), and maintain the service.
SMS notifications
With consent obtained at onboarding, we send transactional SMS — password-reset codes, account invitations, and operational notices such as shift and schedule changes. We do not send marketing or promotional messages. Reply STOP to opt out or HELP for help. See our SMS Consent & Notification Policy for details. We do not sell or share mobile numbers or SMS opt-in data with third parties for marketing.
How we share information
We do not sell personal information. We share information only with service providers that help us operate the application (for example, cloud hosting, database, and SMS delivery providers), bound by confidentiality and data-protection obligations, and as required by law.
Data retention
We retain account, attendance, and related records for as long as needed to operate the service and to meet legal, payroll, and recordkeeping obligations, after which they are deleted or anonymized.
Security
We use administrative and technical safeguards — including access controls and row-level security — to protect information. No method of transmission or storage is completely secure, but we work to protect your information.
App store distribution
The FieldSync Pro mobile app is distributed through Google Play and the Apple App Store. Our data practices comply with the Google Play Developer Program Policies (including the User Data and Background Location policies) and the Apple App Store Review Guidelines. The data types disclosed in each store’s data-safety / privacy-nutrition label match this policy: precise location, name, email address, phone number, and device identifiers, collected for app functionality and account management — never sold, and never used for advertising.
Your choices
- You may opt out of SMS at any time by replying STOP.
- Location permission — you can change or revoke location access at any time in your device settings (Settings › Apps › FieldSync Pro › Permissions on Android; Settings › Privacy & Security › Location Services on iOS).
- For access, correction, or deletion requests related to your account, contact your administrator or us at the address below.
Account and data deletion
FieldSync Pro accounts are provisioned by your employer or program administrator. To request deletion of your account and associated personal data, contact your administrator or email us at hr@startechnetworks.com with the subject “Account Deletion Request.” We will delete or anonymize your personal data within 30 days, except records we must retain for legal, payroll, or recordkeeping obligations.
Contact
StarTech Networks, Plano, Texas, USA — hr@startechnetworks.com.